Privacy Policy

1. Introduction

We are committed to protecting your privacy. This policy applies to our websites (dwb.digital and dwb.services) and governs data collection, usage, and sharing.

2. Collection and Use of Data

We collect:

• Name and Email: For communication and service delivery.
• Phone Number: For direct communication when necessary.
• Cookies and Tracking Technologies: To enhance user experience and for analytics.

The legal basis for processing your data is based on your consent and our legitimate interest in providing and improving our services.

3. Security of Information

We implement:

• Encryption technologies for data in transit.
• Secure servers for data storage.
• Regular security audits and updates.

In the event of a data breach, we will notify you and the relevant authorities within 72 hours.

4. Sharing of Data

We may share your data with:

• Service Providers: For service delivery.
• International Transfers: Under the EU-US Privacy Shield or Standard Contractual Clauses.

5. Your Rights

Under GDPR and LGPD, you have the right to:

• Access: Your personal data.
• Rectification: Correct inaccuracies.
• Erasure: Request deletion.
• Restriction of Processing: Limit how we use your data.
• Data Portability: Receive your data in a structured format.
• Object: To the processing of your data.

To exercise these rights, please contact us at privacy@dwb.services.

Additional Considerations

- Our use of WhatsApp Business API and AI technologies is fully compliant with this policy.
- Automated decision-making is used to enhance user experience; you have the right to object.
- Cookies are used for marketing and analytics; manage your preferences through your browser settings.

Updates to This Policy

We may update this policy. Changes will be posted here, and material changes will be notified via email or through our services.